Office Removals FAQ

Yes, of course you can! We understand that a lot of businesses may be on a tight budget when moving, and need a fixed price.

Therefore we can conduct an on-site assessment and review at your convenience.

After gathering all the correct information about your business move requirements, we can offer you a great ZOOM fixed quote.

All quotes are free, no-obligation and valid for the next 30 days. You will be amazed at the low rates we can move you for!

Yes, in fact, we recommend that smaller sized businesses to move with the benefit of a simple time based rate.

You can view our rates on our site to see which will suit you best.

We charge in half-hour blocks so that you can control your costs.

Please note that we never give out hard and fast times over the phone, so please note that if you require a fixed quote, please contact us for an on-site visit.

Not extra fees as such, but there is a small half-hour call out charge to cover our team’s time to get to and from your premises in the Sydney metro areas.

With each job, our rates are very fair; outer city limits and country will incur some travel time at the rate of your move; please contact us if you are moving further afar.

We do charge tolls incurred while being on your job.

Your removalists will discuss the best route to take to your business relocation before leaving the pickup, and only if you approve a toll road will be taken.

Yes of course!

We understand that moving during business hours can place you under immense operational stress.

This is why we specialise in accommodating the needs for each client during an office move.

Please contact us to discuss your business relocation in more detail should you have any special requirements.

It’s very simple and saves you a lot of money. You can collect all your cartons any time within 7 days of your move.

After you are done using them, you can return them anytime within the next 28 days after your move.

Please note that you just need to ensure that the boxes are well looked after.

We only levy a $5 holding deposit per box but you are billed for whatever cartons you keep even after the 28 days expire.

We use lockable and tag able plastic crates fulfilling high security standards.

These crates protect your possessions from weather damage.

Please discuss your special security requirements, when you make your booking with our office movers team.

Yes, our teams professionally carry out the dismantling and reassembly of your workstations and other bulky furniture with proper tools and equipment.

Please discuss this with us or your business relocation consultant in advance of your move, if there are any special requirements.

Yes, our teams of packers and movers handle your desktop computers, phone equipment, TVs, photocopiers, server racks and much more.

However, we do not generally deal with any types of server removals due to their fragile and extremely sensitive nature.

This needs to be removed by your professional IT people.

Depending on your needs, it is possible.

We can for example assign you with a Business Relocation Management Consultant.

We also offer office packing as a service.

If you have more specific office moving requirements, then feel free to give us a call on 1300 378 134

Yes, for a comprehensive and seamless move, take the advantage of our professional pre-packing and end-of-lease cleaning services.

Contact us today to discuss your requirements.

Yes, most of our fleet is equipped with lift back.

We ensure that lift-back equipped trucks are allocated to those jobs that need it, such as sensitive office equipment removals and other heavy equipment.

Some buildings demand removalists to carry insurance protection.

ZOOM holds public liability insurance, transit insurance and work compensation that exceed all the minimum building requirements.

Our insurance policy certificates are available upon written request.

Please note that we carry your goods at your risk.

We strongly recommend for you to review our office removals insurance page and then decide appropriately to take out your own cover for any specific equipment.

We practice good occupational health and safety processes on every move at ZOOM Business Relocation.

On top of this, we use SWMS to identify and negate any potential risk.

You can certainly cancel or change the date of your move without penalty up until 24 hours before your move is scheduled to start.

After this time, we levy a $120 cancellation or change order fee.

Our office movers are high experienced and professional.

We highly value all our clients and therefore we encourage you and our teams to settle the disputes on the spot.

Whatever may be the outcome, please phone our office as soon as possible, preferably before the business movers leave. We believe in reaching a satisfactory resolution for both the parties before the job comes to its conclusion.

Strictly payment on completion is what we follow here at ZOOM Business Relocation.

We do not accept cheques under any circumstances, so please do not be offended when you ask and we have to say no.

We accept cash and all major credit cards. Please not that Credit cards attract a surcharge.